Get Over Your Fear of the Mic.

If you’re not comfortable with public speaking, the pressure when making presentations can be intense. My own anxiety about getting up to speak in front of a group of people started about halfway through high school with an eye twitch that persisted during my entire Spanish class presentation. You can imagine how that only added […]

Nobody Likes the Hero: How to Change the Lives of Millions of People Who Don’t Want Your Help

A change manager is (aptly named) a person who brings about change within an organization. Like a vigilante for justice, change managers fight for the benefit of their citizens, whether they want the help or not. They are a necessary component in the growth and evolution of the organization — and are not always a […]

Editorial or Governance? Community Management for the Social Age

One of the most powerful things you can do as a community manager is empower customers to share their stories. Marketers have been using ‘happy customer’ success stories for years. What is the difference, then, in creating a platform for users to share their own stories? It’s a simple question of editorial vs. governance practices. […]