The 140-Character Lesson: Better Business Communication for Women

It’s amazing what a vacation can do for clarity of mind. About two days into my “momcation” – as I was basically live-tweeting my solo jaunt into Canada – I finally internalized the message: Women say too much and we’re hurting ourselves. Before you get your torches and pitchforks, hear me out. At the time […]

Humble Leadership: The Power of Apology

This article was originally published on LinkedIn.  See the original here. A good leader knows how to take action with authority. A great leader knows that he or she is neither the expert on all things, nor infallible. Leaders are defined not by their vision statements and motivational speeches, but by their actions – especially when […]

Lessons from my 7-year-old: What Did You Learn Today?

This article was originally published on LinkedIn.  View the original post here. One of the first questions that I always ask my daughter when I pick her up from school, aside from “how was your day?,” is “what did you learn in school today?” It’s a question that has become routine, a habit of conversation […]

My Dog Loves Working From Home: 8 Tips for Making the Most of Working Remotely

This article was originally posted on LinkedIn.  See the original here. This is Dash.  He’s a 6-year-old Jack Russell Terrier and he loves that I work from home.  Someone commented to me once, while I was walking him through our apartment complex when I lived in the Bay Area, that she “just couldn’t imagine keeping […]

Innovation Is Not the Goal; It’s the Method

This article was originally published on LinkedIn.  See the original here. In the tech industry, the word “innovative” is often used synonymously with “successful.”  After all, tech firms who fail to innovate are doomed to fall behind, as their competitors create newer, better, faster technologies to meet their customers needs.  And it’s not just in […]

Bias, Conflict & Kaizen: When Complacency Becomes Complicity

This article was originally published on LinkedIn.  Read the original here. Every day business operations often require collaboration across a variety of functional teams within your organization.  This collaboration requires representatives from different teams, usually with competing incentives and interests, to come together to accomplish goals and achieve solutions for the company and the customers. Each of us comes to […]

Tactical Bridge Building (or Why Your Customers Don’t Trust You)

Image Credit: Nicolas Raymond This article was originally published on LinkedIn.  Read the original copy here. Commitment.  It’s a word we in the business world use a lot when talking about our relationship to our customers, but, like most corporate jargon, it can lose its meaning after a while.  What does it really mean to […]

Lessons in Kindess from My Five-Year-Old: Be Kind to Others

This article was originally published on LinkedIn.  Read the original copy here. “[Kids] don’t remember what you try to teach them. They remember what you are.” ― Jim Henson, It’s Not Easy Being Green: And Other Things to Consider I was recently informed by my daughter’s teacher that her and another girl in her class […]

Seizing Opportunities: Riding the Storm When Customers Go Social

This article was originally published on LinkedIn.  Read the original copy here. Photo credit: Andy Mitchell This is a long one, but it’s a complex topic that so many brands get wrong.  Stick with me and I might just change your mind about how you handle online scrutiny. As the face of your company, the idea of […]